An illustration of yet another fruitless conversation with a Bell Aliant employee.
One more reason why I can't get Bell out of my life fast enough to suit me...
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Thank you for your patience an online representative will be with you shortly. Your wait time is approximately 0 minute(s).
You are chatting with Faheel.
Your number: 709-999-9999
Your number: 709-999-9999
Your question: I received an email 3 hours ago, advising about the change to a Mobility service that will take effect on my next bill, and include the period from now until the next billing date. Problem is... I DID take my nephew to upgrade his phone, yesterday, but ultimately DID NOT UPGRADE THE PHONE, or make any changes to the account. I did not sign anything. Therefore, there should be NO charge associated with anything, as there was nothing changed.
Faheel: I'll be glad to help you and check your account.
Faheel: Can I have your full name and email address?
Margaret: Margaret Xxxxxx
Faheel: Thank you for that information. Let me goa head and pull up your account.
Faheel: Thank you for patiently waiting. U
Faheel: May I know your plan for this account?
Faheel: Yes, your current monthly plan if you still remember?
Margaret: I don't know what you're asking. I have an account, four cell phones on it. I was going to upgrade one of the phones and decided not to. Now I'm getting a notification of a change to the bill that will occur because of a CHANGE THAT WAS NOT MADE. I do not know what you're asking about a 'plan'.
Faheel: Okay, Upon checking your account, it appears that you did not upgrade your phone as your contract is still the same from 11/10/2011 until 11/09/2013 but it also shows that you change your plan to Voice and Data Lite $60 starting November 28, 2013.
Margaret: There was no change on Nov. 28th. We went to the local Bell outlet, picked out a phone, but when the terms and conditions were reviewed with me, I refused to sign, and the transaction was ended. The original phone was reactivated and everything was to continue as it had been.
Margaret: If the guy changed it from what it had been on Nov 27th, then he should have changed it back. I authorized NOTHING.
Faheel: Then I strongly suggest for you to go back to the store as I can see on your account your plan was changed on Nov. 28, 2013.
Faheel: Or you can also call our client care for this matter.
Faheel: The telephone number for our Client Care department is 1 800 667-0123. The office hours are Monday to Friday, 8am to 9pm; Saturday and Sunday, 9am to 6pm.
Margaret: Thank you very much. I appreciate the information.
Faheel: Thank you for chatting with me. Have a good night!
Margaret: You too. (Grrrr...)
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I wouldn't believe this if it wasn't happening to me. Daily.
As far as I understand, Rogers' service outside of St. John's is poor, but firstly, I rarely venture west of the Overpass except under duress, and secondly, I'd rather revert to Morse Code than deal with Bell for one moment longer than I absolutely have to. Unbeliveable.